PRODUCTS, SERVICES & SOLUTIONS OVERVIEW

Customer Contact

Meridian Link Services

Meridian Link is a CTI interface that enables computers to monitor and control the Meridian 1.

Symposium Agent 2.3

Symposium Agent 2.3 is a web technology based software framework that enables call center agents to provide even more intelligent and personalized customer care.

Centrex Internet Enabled Call Centers

Centrex Internet Enabled Call Centers offer a portfolio of products and features, providing a consistent call center appearance.

Meridian Max

Meridian Max is a call center management application that responds quickly to fluctuations in call traffic, enables intelligent call assignment, and generates custom reports.

Symposium Agent 2.3

Symposium Agent 2.3 is a web technology based software framework that enables call center agents to provide even more intelligent and personalized customer care.

Symposium Agent Greeting Release 2.0

Symposium Agent Greeting is a simple, easy to use solution that enables contact center agents to pre-record standard, or multiple greetings that can be played to each customer before the agent handles the live call. Nortel Networks' Symposium Agent Greeting opens the doors to increase agent satisfaction, agent retention, and customer loyalty.

Symposium Call Center Web Client Release 4.0

The Symposium Call Center Web Client introduces superior management tools that better equip call center managers to make improved business decisions and respond faster to customer needs, thereby improving productivity and strengthening customer relationships.

Periphonics Interactive Voice Response (IVR) Portfolio

Periphonics IVR Portfolio is a customer self-service solution that provides touch-tone, speech, and web-enabled applications.

Periphonics Self-Service Platforms

Nortel Networks Self-Service Platforms provide a range of solutions that enable multimedia transaction processing for small to large enterprises as well as service providers.

Periphonics Speech Technology Portfolio

Nortel Networks Speech Technology Portfolio is a comprehensive offering of speech solutions built on solid technology and industry-leading experience. We offer complete, turnkey solutions including platform, tools, applications, and services.

LAN, WAN, and VPN

BayStack Business Policy Switch

The BayStack Business Policy Switch (BPS) is a 24-port, stackable 10/100 Mbps Ethernet Layer 2 switch that delivers Layer 2/3/4 packet classification and prioritization to the desktop-with advanced IP QoS and Web-based management.

BayStack Switches

The BayStack Switches are a set of workgroup switches that provide dedicated bandwidth to support high-powered applications.

Contivity Secure IP Services Gateways Portfolio

Contivity Secure IP Services Gateways provide dynamic routing services over encrypted VPN tunnels, mix-and-match IP services (routing, VPN, firewall and advanced services) and common provisioning, all on a single platform.

Passport LAN Portfolio

The Passport Local Area Network (LAN) Portfolio of products provide all the elements necessary to implement wire speed traffic classification, policy enforcement and filtering within a network.

Virtual Private Networking Solution

Nortel Networks has one of the most complete portfolios of VPN solutions available on the market today, covering the main VPN categories: CPE-based, network-based, Optical Ethernet and session-based.

Passport 2430 Router

The Passport 2430 Router is a branch-office routing solution that provides superb performance and flexibility at a low cost.

Passport Advanced Remote Node (ARN) Router

The Passport Advanced Remote Node Router integrates the functions of multiple communications devices into a single, high-performance branch access router.

OPTera Metro 3000 Multiservice Platform series

OPTera Metro 3000 Multiservice Platform series are SONET bandwidth management platforms for metropolitan optical networks.

OPTera Metro 3300/3400 Multiservice Platforms

OPTera Metro 3300/3400 Multiservice Platforms are flexible carrier-grade next-generation SONET optical solutions for central office and customer-premise environments.

OPTera Metro 5000 Multiservice Platform series

The Nortel Networks OPTera Metro 5000 Multiservice Platform series harnesses the power of DWDM (Dense Wavelength Division Multiplexing) to transparently deliver high-bandwidth network services across an open, scalable, survivable optical transport platform.

OPTera Metro 5100 Multiservice Platform

OPTera Metro 5100 Multiservice Platform uses the power of DWDM to optimize use of current fiber infrastructure.

OPTera Metro 5200 Multiservice Platform

The OPTera Metro 5200 Multiservice Platform is a forecast-tolerant, DWDM data-optimized, survivable platform for metropolitan access and interoffice applications.

OPTera Metro Cabinet 5200

OPTera Metro Cabinet 5200 is an easy-to-deploy cabinet DWDM solution that extends OPTera Metro 5200 functionality and flexibility to metropolitan enterprise and customer premise environment applications.

Business Communications Manager

IP-enabled communication system integrates voice and data functionality into a single platform for small and medium sized businesses, as well as multi-site and branch offices. BCM provides both packet and circuit switching for voice calls.

i2050 Software Phone

The i2050 Software Phone brings software telephony to the desktop allowing you to conduct real-time business communication via your PC with all the familiarity and ease of a traditional telephone.

Network Management

Optivity Switch Manager

Optivity Switch Manager is a Java-based real time network management application that enables network managers to discover, view, and configure more than 300 network devices and their physical links on a topology. Network managers can import, export, or modify individual port settings, default gateways, SNMP traps, VLAN configurations, and product or image files.

Meridian Communications Portfolio

From remote and branch office solutions to large campus networks, trust and depend on Meridian's high-performance architecture for business communications.

Norstar: Systems

Every Norstar solution begins with an Integrated Communications System (ICS). This fully digital platform brings together all your communications--fax, email, computer and telephone--right at your desktop.

Service Provider Packet Networks

i2050 Software Phone

The i2050 Software Phone brings software telephony to the desktop allowing you to conduct real-time business communication via your PC with all the familiarity and ease of a traditional telephone.

CallPilot 1.0

CallPilot 1.0 is a Unified Messaging solution that allows users to access their voice, fax, and e-mail messages from a phone, PC, or web browser enabling them to stay connected and efficient from anywhere.

CallPilot 2.0

CallPilot 2.0 is a voicemail/unified messaging solution for medium-to-large businesses using Meridian 1 PBX phone systems and/or Succession CSE 1000.

3G

Code Division Multiple Access (CDMA) Evolution

The Evolution to 3G CDMA strategy allows operators to leverage existing network investments by optimizing the continued use of 3G-ready hardware, software and facilities.

CDMA

Code Division Multiple Access (CDMA) Evolution

The Evolution to 3G CDMA strategy allows operators to leverage existing network investments by optimizing the continued use of 3G-ready hardware, software and facilities.